Shipping and Returns

Shipping and Return Policy:

All orders will ship via UPS. Shipping time is dependant on the method selected and you location relative to our shipping points. UPS ground orders will usually ship within 24 hours from receipt of order for in stock products.


For time sensitive orders please call us toll free at 1-816-471-1582 for exact shipping lead times and delivery options.


UPS Shipping Guidelines


UPS Ground (1-4 days with most orders)

UPS 3 Day Select (guaranteed 3 business days)

UPS 2ND Day Air (guaranteed 2 business days)

UPS Next Day Air (Guaranteed next business day)


**We are unable to ship to Post Office Boxes**


Merchandise Returns:


Returns will only be accepted within 30 days from delivery date. We guarantee the quality of the products we distribute. Once in a while some items may be defective within a case and samples of the problem may be required to receive a refund or replacement product.


If you have incorrectly ordered a product or found the product is not for your intended use, a return may be possible. The product must be completely unused and in original saleable condition. A restocking fee of 20% will be charged upon return. Call Berlau Paper House for a pre-authorization before returning product at your shipping expense.